Online Payments
Register as a new user or sign-in to access your profile or make a one-time payment. If you are a new user and have a valid CPP account, sign up for your very own account. If you are paying online and your balance is over 30 days old, contact the Call Center at 216-664-4600 and report your payment to prevent disconnection of service.
Pay by Phone
You may pay your CPP bill by phone with your credit or debit card by calling 216-420-8000.
Pay by Mail
Pay your CPP bill by mail with your personal check or money order. When paying by mail remember to write your account number on the check and include the stub from your bill.
Please allow up to 5 business days for the payment to process.
Send your payments, both Residential and Business to:
Cleveland Public Power
PO Box 94560
Cleveland, OH 44101-4560
Pay In Person
To pay your bill in person, stop at our Customer Care Center located at:
1201 Lakeside Avenue
Cleveland, OH 44114
Our Customer Care center is open to receive your payments
Monday-Friday: 7:30AM - 5:30PM
Budget Billing
Take the guesswork out of bill paying by signing up for Cleveland Public Power’s Budget Billing program.
Payment Assistance
Are you worried about your bill? Have you received a disconnection notice? Has your electricity been disconnected? Do you need a payment plan?
Let us help. Our Customer Care representatives are ready to assist you.
Call us at 216-664-4600.
Online Billing
Do you want to do away with paper billing? Register as a new user or sign-in to access your profile to set up this preference. While enrolled in Online Billing, Cleveland Public Power will continue to mail important information concerning your service.