Here at Cleveland Public Power, the health and well-being of our customers and employees is our top priority. We are closely monitoring the outbreak of coronavirus, and we’re working to safeguard the health of our community.
We’re committed to maintaining reliable service, while also doing our part to limit the spread of coronavirus.
We’re here to help.
Our customers should not have to worry about losing electric service during this critical time. That's why we've suspended the disconnection of residential service for non-payment until further notice. Customers who have experienced disconnection should contact us at 216-664-4600 during regular business hours to have service restored.
While our business is operating as normal, our business offices and, the Public Utilities building at 1201 Lakeside Ave. are closed to the public for the health and safety of our customers and employees. However, we still have multiple options to help serve you during this time.
You can make a payment, review your account, and view your electric consumption 24/7 by visiting cpp.org. Additional questions can be submitted via the inquiry form located here.
You can also make a payment any time by mail, by calling 216-446-6824, or by placing it in the dropbox at 1201 Lakeside. And our Customer Service Call Center (216-664-4600) is still available Monday through Friday, from 7:30 a.m. to 5:30 p.m.
While we have temporarily suspended disconnections during COVID-19, we ask that you please pay close attention to your bill. You are still responsible for making monthly payments. Being at home during the day when you're normally not likely means you're using more electricity than usual. For tips on conserving energy, please register on our web portal located here.