Privacy

http://www.cpp.org is owned and operated by Cleveland Public Power. Through this website, we intend to provide online bill payment and customer account information and general information about CPP to all our customers. This website is governed by rules and regulations of Cleveland Public Power and City of Cleveland privacy notice.

How we Protect information about you

1. We train all our employees to protect customer information, both financial and personal.
2. We continually enhance our security tools and processes.
3. We protect customer data and accounts by asking you the information only you should know when you contact us through the Internet.

Privacy Online

1. Our computer systems use technologies such as firewalls and encryption software when you submit information to our website through the Internet.
2. We validate your identity through confidential encryption codes before we allow you to access your accounts.

We strive to maintain accurate information

We strive to maintain complete and accurate information about you and your accounts. If you ever believe that our records contain inaccurate or incomplete information about you, please let us know immediately. (See contact information below). We are committed to resolving any inaccuracies as quickly as possible.

Cleveland Public Power realizes the importance of security of our customers who access our website through the Internet. This statement sets out CPP’s current practices concerning information collection and dissemination through this website.

Information Gathered

CPP’s servers may log information about your browser for statistical purposes. This includes the type of browser and operating system you are using, the address of the referring website (if any), your computer’s IP address (a unique number), the date and time you visited our website and documents downloaded if any. This information might be disclosed if required by the law. CPP follows the policies set forth by the City of Cleveland in this regard.

Cookies

This website uses cookies to personalize and enhance your visit. You may not be able to access our website unless your computer is set to accept cookies from this website. Cookies by themselves do not tell us about your email address or other personal identifiable information. For greater security when viewing your account over the Internet, we recommend you use a browser with a 128-bit encryption.

Credit Card Information

Security is everyone’s responsibility. We strive to protect your credit card information you submitted to us. We do not store your credit card information indefinitely. CPP employees do not have access to your credit card information. All customer service representatives are bound by CPP’s Privacy Policies. We constantly train all our employees on the importance of confidentiality.

For more information on our privacy policies please see below.

Identity Theft

If you believe you are a victim of identity theft with respect to your accounts or financial transactions with CPP or have concerns, please contact the Manager of Information Systems, Cleveland Public Power, 1300 Lakeside Avenue, Cleveland, OH 44114. Please provide us as much details as possible. For further information on ID theft, visit the Federal Trade Commission website.

User name and Password

Your username and password for your account is unique and will not be shared with others by CPP. We strongly recommend you do the same. You have to register to access your accounts or pay your bill through this site. For added security, your login session will be timed out after 10 minutes. You may have to log back to access your accounts.

Email Addresses

We will record your email address,

1. If you send us an email
2. Register to access your account,
3. Register for email notification
4. If you submit a completed survey

Your email address is completely secure and will be used for the intended purpose only. CPP does not provide email addresses to a third party. We will not disclose your email address or personal information without your consent.

Links to other websites

Links to other websites are provided to help us meet your needs but CPP is not responsible for the content or privacy policies of those sites. Our Disclaimer provides further information.

Information Security

If you provide CPP with personal information via email or any other means, it becomes part of our records. CPP takes all reasonable care to protect your personal information against unauthorized access or misuse.

Access to Information

No attempt will be made by CPP to identify visitors or their browsing activities except when CPP identifies a possible security threat or investigation by the law.

Our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.

CPP will not contact you for your user name or password. We recommend that you change your password frequently. When you finish your transaction, we recommend you click the log out button. This will disconnect your session with our website.

Disclaimer

The information on this site is intended as a general reference for Internet users. It is made available on the understanding that Cleveland Public Power (CPP), as a result of providing this information, is not engaged in providing professional advice.

CPP will make every effort to maintain up-to-date and accurate information on this site, visitors should be aware that CPP accepts no responsibility for the accuracy or completeness of any material contained on this site and recommends that visitors exercise their own care and judgment with respect to its use.

Links to other websites are provided to help us meet your needs but CPP is not responsible for the content of those sites.

Refund Policy

All Payments made by customers towards their electric bill using a credit card will be subject to the following rules.

a) Payments using credit card are not subject to refunds.

b) Payments made in excess against the bill amount, which results in a credit balance will be adjusted in the following monthly billing cycle.

c) At the customers written request, refund(s), due to overpayment, are reviewed and subject to the City of Cleveland's refund process.

d) Any questions or concerns regarding refunds of overpayments or your account should be made by calling customer care at 216-664-4600 or by filling out an online form at www.cpp.org/contact.html

All written requests should be mailed to:
Cleveland Public Power
Attn: Refund Manager
1300 Lakeside Ave, Cleveland, OH, 44114.

e) The refund will be made in the form of a check made payable to the registered name on the electric account. The refund process may take up to 90 days.

 

Contact Us

At Cleveland Public Power we welcome all your suggestions and comments about safeguarding the privacy, confidentiality and security of your accounts by mail or by telephone. For more information...

Manager of Information Systems
Cleveland Public Power
1300 Lakeside Avenue
Cleveland. OH 44114 - 1315
Or speak to a representative @ (216) 664- 4600

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